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App to expedite reporting and redress of crime complaints

LAHORE: The provincial capital police in collaboration with the Strategic Reforms Unit of the Chief Minister’s Office are going to launch a GPS-enabled Android application – “Local Eye” – on Friday with a prime goal to end ‘red tape’ in reporting crime.

The project would also help connect all the local representatives with the Capital City Police Office, SRU Director General Salman Sufi told Dawn.

The local representatives include the mayor, nine deputy mayors and union council chairmen.

He said the move would enable them to file complaints about crimes on behalf of their constituencies in an effective and convenient manner.

He said through the app the local representatives would act as a bridge between citizens and the law-enforcement agencies.

Public representatives will forward plaints to CCPO office and check status

He said Lahore Capital City Police Officer Amin Wains played an important role in designing the application after having conducted research on the existing issues faced by the police while handling complaints.

The ‘Local Eye’ application would mark a major shift in the working of the CCPO office by eliminating the ‘red tape’ involved in basic crime reporting.

The local representatives would be in a position to receive complaints on behalf of their constituencies and redirect the same to the relevant police stations, he said.

They would have an access to a dedicated portal which would allow them to trace the status of their complaints from the date of filing to the redress of the plaints.

A separate tab within the application would enable the officials to affix appointments with the relevant officials for timely resolution of issues.

The data for the Local Eye has been hosted at the servers of the Punjab Safe Cities Authority where a team of police officials from the CCPO office would monitor the status and redress route for each of the complaints.

He said a separate dashboard was developed for CCPO and Strategic Reforms Unit to monitor the progress of each complaint and remove hiccups, if any.

The pending complaints would be notified on their dashboards which would lead to automatic intervention on their part.

“The establishment of this direct linkage between citizens, their local representatives and the police will ensure that the commoner is facilitated and the crime rate in the city is minimised,” he said.

About TAUQEER RIAZ (2437 Articles)
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